Booking Terms & Conditions
Purpose
Lake Lyell Recreation Park offers a peaceful, family-friendly lakeside setting for camping, water-based recreation, and nature-based experiences. To ensure a safe, enjoyable, and fair experience for our guests and visitors, the following Terms and Conditions outline the requirements when either making a booking, hiring our services or utilising our facilities.
These guidelines are in place to help us manage your stay effectively, preserve the natural beauty of the park, maintain the integrity of our facilities, and uphold a safe and respectful environment for everyone. By staying with us or entering the park, you agree to comply with these conditions.
Lake Lyell Recreation Park Pty Ltd reserves the right to change or alter these Booking Terms and Conditions (Booking T&Cs) at any time and at our discretion.
We thank you for choosing Lake Lyell Recreation Park and appreciate your cooperation in helping us provide a positive experience for all guests and visitors.
Booking
When making a booking a 50% non-refundable deposit will be required for all non-powered and powered campsites. A 100% non-refundable deposit will be required for our Ski Lodge.
Cards accepted include Visa and Mastercard for online and phone bookings. We do not accept American Express and Amex. For card payments made online, a booking fee of 0.80% will apply.
We will allow you to move your booking once only with good reasoning. Credits are not available. You must give a 72-hour notice to change your booking once.
Peak Period Bookings
Our peak periods include Easter, the Christmas-New Year period, long weekends and public holidays. A minimum 3-night stay is required to secure a booking during these periods.
A minimum 2-night stay is required on our waterfront and powered sites on weekends only (Friday - Sunday).
Security Booking - Ski Lodge
When you arrive at the park, we will ask you to provide your credit card details to be held on file for the cost of any damage or missing items from the Ski Lodge as supplied. If there is no credit card provided, photo identification and a $200 cash bond will be required. This bond will be refunded on departure if there is no damage or missing items incurred during your stay and any keys are returned in their original condition on check-out.
Unreserved Campgrounds - Fees and Charges
The Lake Lyell Recreation Park unreserved campgrounds are located 1.5km before our main campgrounds at the end of Lockyer’s Line (eastern), and 1.5km past the turn-off to our main campgrounds at the back of Lake Lyell (western).
This area is first in first served. We do not take bookings for this area.
Camping in our unreserved campgrounds is $20.00 per RV, caravan, camping trailer, rooftop tent or tent, and $15.00 per swag.
Camping fees are to be paid at the main campgrounds office located at 578 Magpie Hollow Road, South Bowenfels, before setting up camp.
Day Use Access - Fees and Charges
We do not take bookings for day use entry.
Day entry to the park is as follows:
$7 per vehicle inclusive of boat
$2 per motorbike or bike
$2 per pedestrian
Buses: $2 per person
Day use fees are to be paid at the main campground office (opposite the boom gate) during office hours, and at the boom gate with gold coins outside of office hours.
Access to the park and use of its amenities including toilets is contingent upon payment of the required day entry fee. Persons found to be evading the fee will be directed to leave the park immediately.
Day use visitors can access the boat ramp and day use area between the hours of 5:00am and 8:00pm and must vacate the park by 9pm.
Private BBQ Area - Fees and Charges
The hire of our private BBQ area is $150 and includes use of the facilities including gas BBQ, tables and bench seating, use of the fire pit and access to power. A deposit is not required to secure your booking however full payment is required on your arrival, and prior to setting up.
Note, additional charges apply for vehicles entering the park as day users (refer to ‘Day use access - Fees and charges’).
To book, please call our friendly team in the office on 02 6355 6347 or email us at info@lakelyell.com.au with your details including group name, group contact including name, email address and phone number, dates for your proposed booking, total number of guests and vehicles, and your preferred time (please note the hiring of the BBQ area is only permitted between 8:00am and 9pm).
Portaloo Hire - Fees and Charges
Portaloo hire as part of your booking is available for $50.00 per night. Please note there's a minimum two-night booking, which will cost $100.00. If your booking requires the Portaloo for four or more nights, any additional nights will be charged at a reduced rate of $25 per night. A 50% deposit is required to secure your booking with the remaining outstanding amount to be paid on your arrival. A maximum of two (2) Portaloo’s are permitted per site.
A fee of $50 applies for any additional pump-outs during your period of hire.
Booking Changes
If you wish to modify your reservation, please call our friendly team in the office on 02 6355 6347 before your arrival. Please note that fees may apply for any adjustments to your stay.
Cancellations
Do you want to cancel your booking?
We may ask you to confirm your identity when making a cancellation request and the collection of any personal information will be in accordance with our privacy policy.
If a cancellation is made by you, the 50% deposit is non-refundable. When paid in full, you have 48 hours before your booking to notify the office if your intention is to cancel and to be able to receive your 50% back from your full payment.
No refunds will be given for early departures. This may include poor weather or personal reasons, if you are asked to leave due to behaviour there will be no refund provided.
When making a booking you are booking a site and the facilities in the park, we cannot control our water level, quality of water along with the weather, therefore no consideration will be given to these matters when cancelling a booking.
What if we need to cancel your booking?
If we are unable to provide our services to you due to causes beyond our control (such as flooding, bushfires or pandemics), we will not be in breach of this agreement but will refund you monies paid by you under this agreement for anything we can no longer supply. If we need to cancel in these circumstances, we will email advising you of the situation and how you can claim your refund.
Eligibility to Book
We do not accept bookings from persons under the age of 18. All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian. We reserve the right to cancel any booking where this condition is not met.
Group Booking Conditions
If you are wishing to make a group booking, please call our friendly team in the office on 02 6355 6347 or email us at info@lakelyell.com.au with your details including group name, group contact including name, email address and phone number, dates for your proposed booking, total number of guests and vehicles, and your preferred campsite locations (refer to our Site Map).
Your Privacy
You acknowledge that we may collect your personal information to provide services to you and that we may not be able to provide services to you if we do not collect this information. Your personal information may be used by us to send you information and offers from Lake Lyell Recreation Park.
You can read further information in our Privacy Policy about how:
we collect, use, disclose and store personal information;
you may access and correct personal information that we may hold about you;
you may raise any concerns about our privacy practices and how we will respond to those concerns; and,
we may disclose your personal information to third parties such as external service providers that provide services to us (such as booking agents and market research), and other government, statutory or regulatory bodies.